FAQ

01
How long does shipping take?

Standard shipping takes 5-7 business days; expedited options arrive in 2-3 days depending on your location.

02
What's your return policy?

Unused items can be returned within 30 days for a full refund. We provide prepaid return labels for convenience.

03
Do you offer international shipping?

Yes, we ship to over 150 countries. International delivery times vary by destination (7-14 business days).

04
Are your products authentic?

Absolutely. All items are 100% genuine, sourced directly from authorized manufacturers and distributors.

05
How does Pro Setup Assistance work?

After purchase, our team provides step-by-step guides or live video help to configure your gear for optimal performance.

06
Do you price match competitors?

Yes, we offer price matching on identical in-stock items from authorized retailers. Contact support with proof of price.

07
What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and select regional payment options.

08
How do I track my order?

Once shipped, you'll receive a tracking number via email. Track your package through our website or the carrier's portal.

09
Do products come with a warranty?

Most items include a manufacturer's warranty (1-2 years). We also offer extended warranty plans at checkout.

10
Can I change or cancel my order?

Orders can be modified or canceled within 2 hours of placement. Contact support immediately for assistance.

11
What if my item arrives damaged?

Notify us within 48 hours with photos of the damage. We'll arrange a free replacement or full refund.

12
Do you offer technical support for purchased items?

Yes, our gaming specialists provide free technical support for all products purchased through our store, even after setup.